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Job Purpose :
To ensure a seamless, and positive customer onboarding experience, encompassing initial interaction and subscription through to full activation and proficient product/service utilization.

Main Responsibility :
Design and document the comprehensive end-to-end customer onboarding journey, including critical touchpoints for installation and support.
-Create standardized onboarding guidelines, communication scripts, and templates to ensure consistent, professional customer engagement.
-Partner with Product, Sales, and Operations teams to establish aligned onboarding protocols and address cross-functional dependencies.
-Analyze customer feedback and data to detect onboarding delays or bottlenecks.
-Escalate high-priority issues affecting customer activation and satisfaction; track key performance metrics (e.g., activation rates, time-to-value) and propose data-driven enhancements.