ICT Expert

Job Purpose:

This executive role functions as the strategic and commercial nexus of the ICT & Services organization, exercising a multi-dimensional mandate to drive fiscal discipline, operational scalability, and market penetration. The incumbent serves as the primary architect of the division's value proposition, operating at the intersection of product engineering, financial stewardship, and commercial execution. This role ensures that all ICT solutions and Services are built profitably, launched effectively, and sold at scale.  The role of authority: 1.The Productization Architect The incumbent is tasked with leading the "Productization Factory," a mission-critical function that transforms fragmented technologies and bespoke technical labor into a portfolio of standardized, repeatable, and high-margin products. This involves: Architecting Scalable Frameworks, Service Standardization, Portfolio Integration: Harmonizing hardware, software, and managed layers into unified, market-ready solutions. 2.Division Cost Champion (The Financial Steward) Serving as the primary guardian of the division’s fiscal integrity, the incumbent is charged with the rigorous governance of COGS (Cost of Goods Sold) and OPEX (Operating Expenditure). Responsibilities include; Margin Optimization: Conducting granular cost-benefit analyses and EBITDA, Vendor & OEM Negotiation: strategic relationships with principles. Lifecycle Cost Management: Monitoring the total cost of ownership (TCO) to ensure long-term commercial viability. 3.Go-to-Market Strategy (The Commercial Strategist) Strategy of market entry and expansion, the incumbent defines the commercial blueprint for the entire portfolio. This encompasses: Value Architecture, Commercial Modelling, including subscription-based models, Device-as-a-Service (DaaS), and tiered Managed Services pricing. Sales Enablement & Institutionalization: Developing high-impact GTM playbooks and training frameworks to empower the sales force to sell complex digital transformation solutions at scale. The incumbent governs a diverse and sophisticated ecosystem of scalable products, categorized as follows: •Hybrid Infrastructure & Connectivity: High-availability Data Center & Colocation services, alongside next-generation SD-WAN+ and Managed Network CPE frameworks. •Device-as-a-Service (DaaS) & Mobility: Full-spectrum hardware fleets (Computing, Tablets, Smart Devices) and specialized Smart POS and Acoustic Solutions (Soundbox). •Vertical-Specific Solutions: enterprise applications including Document Management System (DMS), Hyper Converge Infrastructure (HCI), Command Center solution, Customer Relation Management (CRM), Enterprise Resource Management (ERP), Backup Solution, HRIS, Accounting, & Clinic Management Systems. •Lifecycle & Professional Services: High-value human capital offerings spanning Strategic Consultation, Training, Migration, and Installation/Dismantle services. •Managed & On-Demand Operations: Oversight of 24/7 Managed Services and flexible on-demand technical support module

Main Responsibility:

1.Service Productization (NSI Governance): Lead the "productization factory" for the division. Establish and govern the New Service Introduction (NSI) process from idea to launch.
2.Service Definition (SOWs, SLAs): Author and govern the master "service definition" documents, standard Statements of Work (SOWs), and commercial SLAs for all services.
3.Go-to-Market (GTM) Architecture: Design, orchestrate, and execute the end-to-end GTM strategy for all ICT services, defining value propositions, target segments, and channel strategies.
4.GTM Launch Management: Act as the "mission control" for all NSI launches, coordinating readiness across Sales, Marketing, Operations, and Finance.
5.Cost Championship & COGS Governance: Act as the division's "Cost Champion." Scrutinize and govern the COGS for all services (hardware, software, vendor support, labor).
6.Cost Modeling & Standardization: Build and own the master cost models for all services, ensuring all sales proposals are built on accurate, standardized, and profitable cost inputs.
7.Vendor Cost-Down Initiatives: Partner with Procurement to lead proactive initiatives to drive down vendor costs for hardware, software, and 3rd-party services.
8.Pricing & Commercial Strategy: Develop and own the master pricing strategy and price book for all ICT services, creating innovative and profitable commercial models.
9.Service Bundling Framework: Create and manage the commercial framework for bundling services, ensuring profitability and ease-of-sale.
10.Lifecycle Management & Performance Analytics: Oversee the in-life P&L performance of the portfolio, tracking revenue and margin by product, and recommending enhancements or EOL.
11.Sales Enablement Collateral: Create the full suite of sales enablement collateral, battle cards, and training programs to empower the sales force.
12.Channel Program Development: Work with the Channel team to develop specific GTM programs and incentives for partners.
13.Competitive Positioning: Act as the SME on the ICT competitive landscape, articulating clear differentiators.
14.Operational Readiness Validation: Act as the commercial "gate" in the NSI process, ensuring Operations has signed off on the deliverability and cost of a new service before launch.