Touchpoint Digital Release Specialist

Description:

Job Purpose:
To act as the primary business interface between Touchpoint Management and Digital/App Owner teams, ensuring accurate and timely delivery of touchpoint requirements (myXL, website, webstore).

Main Responsibility:

Translate touchpoint and experience requirements into clear business requirements for Digital teams
Coordinate onboarding of product assets into XLnet (business side) and website (webstore, web XL)
Support backlog prioritization discussions with App Owner
Perform UAT and post-release validation from business and experience perspective
Assess release impact to customer journey and touchpoint performance

Key Output:
1. Final requirement from business with prioritization
2. Release Delivery & Timeline Adherence
3. Business & Experience Alignment
4. Release Quality & Readiness Assurance
5. Post-Release Performance Monitoring
6. Release Governance & Risk Control

Employment Status: Contract (C)